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Frequently Asked Questions
Q: How do I Contact you?
Q: How Do I place an Order?
Q: What Payment Methods do you accept?
Q: What if I want an item in another size or stone?
Q: Are there any special care Instructions I need to follow?
Q: Do I need to pay sales Tax?
Q: How do I check on my order status?
Q: Do you accept International Orders?
Q: How do you protect my Privacy and Security of my information?
Q: What are your Terms of sale?
Q: What are your shipping methods and charges?
Q: How do I receive my order?
Q: What is your return policy?
Q: What if I need to Cancel my order?
Q: What is under Warranty?
Q: Can I get a Sample?
Q: How do I Contact you?
Answer: Contact us 24/7
Email us at sales@manhattaninteriordesigns.com
Call us at: 1-866-563-0372
Manhattan Interior Designs, LLC
1133 Broadway, Suite 706
New York, NY 10010
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Q: How Do I place an Order?
Answer: Placing an Order
Placing an Order
Orders can be placed 24 hours a day, 7 days a week online www.manhattaninteriordesigns.com website, as well as by calling us at 1-866-563-0372 . On-line ordering is straightforward and convenient, click on the drop downs to select your options, and click the “Add to Cart” or “Buy one Now” from any product page on the website and then follow the subsequent instructions.
Telephone orders can be placed Mon - Fri 9 am to 4 pm CST, by calling 1-866-563-0372.
Our Customer Service Representatives are here to provide expert assistance to our customers.
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Q: What Payment Methods do you accept?
Answer: Payment and Sales Tax
Presently Manhattan Interior Designs accepts Visa, MasterCard. Your Credit Card will be processed by Manhattan Interior Designs (UK) LTD. We also accept money orders, personal checks, business checks, official checks, cashier’s check, or wire transfer. We reserve the right to break your order total in two charges, if ordering a custom product taking over 4 weeks to produce and ship, so we are able to charge only a deposit at the time of order, with the remainder due when the product is ready to ship (aprox. 30 days before final delivery to you. An additional hold may apply to all but credit cards. To avoid additional hold, you may include your driver’s license number, state of issue, and phone number.
Because Manhattan Interior Designs operates in New York, we are required to collect sale tax on orders shipped to New York addresses. Those who live outside of New York will not be charged sales tax for orders placed with Manhattan Interiors, but may want to consult applicable tax laws in their state.
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Q: What if I want an item in another size or stone?
Answer: Custom Order
For custom orders, these items may also be ordered
by emailing us at sales@manhattaninteriordesigns.com please include all specifications, and attach pictures (if needed), including (if applies) your own (design) that you want to have designed per your specifications. Because our stone products are individually hand-carved, anything can be carved. We understand sometimes the sizes and/or stones we have in current stock may not fit your design or space requirements, custom work is welcome. Designers and/or Custom Builders welcome.
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Q: Are there any special care Instructions I need to follow?
Answer:
Marble is softer and more porous then granite. Marble is a good choice in kitchens and bathrooms. When polished and sealed it repels soap scum. It is easy to clean and adds elegance and beauty in any application. In general, farm sink made by marble does not stain because marble has very little porosity. Most colors will never show any moisture. Also marble is one of the hardest stones available. It cannot be scratched in ordinary use.
How do you take care of Marble Farm Sink?
---Occasionally clean with ordinary window cleaner. There is a variety of products to clean marble readily available at your home improvement store or super store.
Granite
---In general, farm sink made in granite does not stain because Granite has very little porosity. Most colors will never show any moisture. Also Granite is one of the hardest stones available. It cannot be scratched in ordinary use. Occasionally clean with ordinary window cleaner. There is a variety of products to clean granite.
How do you take care of Copper Farm Sink?
--- Caring for our copper sinks is easy and virtually maintenance free.
For basic cleaning simply use a mild soap and water – other cleaners are not necessary.
Keep your basin and drain clean and dry by wiping it down periodically with a soft cloth. For extra protection, a product such as “Wax” may be applied to the copper surface periodically. This will help maintain the luster and provide better water runoff.
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Q: Do I need to pay sales Tax?
Answer: Payment and Sales Tax
Presently Manhattan Interior Designs accepts Visa, MasterCard. We also accept money orders, personal checks, business checks, official checks, cashier’s check, or wire transfer. For Credit Card payments, your credit card statement will read "Manhattan Interior Design" and will be processed by Manhattan Interior Designs (UK) LTD. An additional hold may apply to all but credit cards. To avoid additional hold, you may include your driver’s license number, state of issue, and phone number.
Because Manhattan Interior Designs operates in New York, we are required to collect sale tax on orders shipped to New York addresses. Those who live outside of New York will not be charged sales tax for orders placed with Manhattan Interiors, but may want to consult applicable tax laws in their state.
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Q: How do I check on my order status?
Answer: Order Status
If you’d like to check the status of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination. You may also track online using your log-in and your order number
In general most IN STOCK items ship in 1-2 business days, and take approximately 3-7 business days for delivery to you. Items that we stock include Stone Farmhouse Sinks, some Marble Fireplace Mantels, and Stone Pedestal Sinks. We do NOT stock the Copper Sinks, they take 1-2 weeks and are custom made.
Back Ordered or Custom Orders items have the estimated ship date listed, this date is the best estimate we have and is approximate. Once the item ships out, it normally takes 3-7 business days to deliver to you. Custom ordered items include (but not limited to)"Copper Farmhouse Sinks", Copper Sinks, Copper Tiles, Copper Range Hoods ect.
Custom Order please contact customer service, each item will vary, but in general, 2-3 months to have a custom item produced and shipping time.
Small items such as accessories are shipped via UPS, FedEx, or DHL Express and should be delivered to the specified shipping address within three to five days of the lead time noted.
Once your item(s) have been shipped you will receive an email with tracking information. If you wish to speak with a customer service team member, call us 1-866-563-0372 or contact us anytime via sales@manhattaninteriordesigns.comt .
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Q: Do you accept International Orders?
Answer: International Orders
At this time, Manhattan Interior Designs cannot ship items outside the 48 contiguous states or Canada. With exception of our copper kitchen sinks, which can be shipped anywhere. If the shipping charge is different then specified, we reserve the right to correct it. We do, however, encourage customers who live outside the continental US (including Hawaii and Alaska, AFO/FPO addresses, and Puerto Rico) to consult with a freight forwarding company. Manhattan Interior Designs is happy to ship items to freight forwarding companies within the US that can then ship to international destinations.
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Q: How do you protect my Privacy and Security of my information?
Answer: Security and Privacy
We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.
When registering as a member of Manhattan Interior Designs, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To register as a member, we will ask you to provide your name, email address and mailing address. We will use this information to notify you of site changes at all of our sites and provide you with valuable offers from Manhattan Interior Designs, and our Partners. All newsletters and promotional emails have an “opt-out” feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.
Because members and their privacy are top priority at Manhattan Interior Designs, we use the most secure transaction software available. All credit card orders on Manhattan Interior Designs are processed on a secure server. Any credit card or other personal information you provide Manhattan Interior Designs is protected by encryption using Secure Socket Layer Protocol (SSL). Only Manhattan Interior Designs can decrypt this secure information. If you prefer to place your order by phone, please do so by contacting our Customer Service team at
1-866-563-0372. One of our representatives will be happy to assist you.
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Q: What are your Terms of sale?
Answer: Terms and Conditions
When you complete Manhattan Interior Designs’ member registration process, including placing an order without registering, you agree to all the terms herein. Manhattan Interior Designs may update these terms and will notify you via our monthly newsletter or a prominent posting on this customer service page. Your continued use of Manhattan Interior Designs after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.
Our artisans’ rates and offerings may change from time to time. As a result, prices and availability of items in our collection, including those saved in you’re my Favorites folder, are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Manhattan Interior Designs will contact you before proceeding with your order.
Shipping time frames reflected in product descriptions are based on estimates from our artisans, as most pieces are made by hand, may vary. Manhattan Interior Designs reserves the right to amend product information and shipping schedules due to artisan delays, changing conditions and product discontinuations. In the event of a shipping delay, Manhattan Interior Designs will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.
While the Manhattan Interior Designs team works diligently to review the safety of all products, each piece is hand-made and should be treated as an antique piece. Manhattan Interior Designs cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, Manhattan Interior Designs is not responsible for copyright, registration or licensing infringement of products sold on the site.
For additional policies including shipping, please read carefully, as you are agreeing to our terms and conditions by placing an order.
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Q: What are your shipping methods and charges?
Answer: Shipping Methods
Small furnishings, décor accessories and Copper Farmhouse Sinks ($50.00) are typically shipped via ground service with small package carriers such as UPS, FedEx and DHL ground.
Larger furniture and marble requires special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via Standard Delivery with special in-home carriers. Most will be shipped through www.ABF.com ABF Freight or www.Fedex.com Fedex Freight. The Standard Service delivers to the door (assuming no stairs) or the curb. Because of our commitment to exceptional customer service, Manhattan Interior Designs also offers Premier Delivery for many oversized items in our collection. Upon delivery, the Premier Delivery carrier will unpack, place these furnishings in the room of your choice and discard the packing materials for you. (Assembly service is not provided.) If Premier Delivery is available for an item, it will be presented as an option on an item’s product page. This convenient service is typically an extra $89 per item, above the regular shipping cost please contact us for help with this 1-866-563-0372.
If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon delivery.
In general,
Copper Farmhouse Sinks, ship via DHL, UPS or Fedex at 30.00 - $50.00 cost (although we ship via DHL air and the cost is in the sink cost total), Stone Farmhouse Sinks, weigh 200-300 pounds and cost about $250.00 for shipping
Small Stone Fireplace Mantles, weigh 400-600 pounds and shipping should run $400-$600 to ship
Stone Pedestal Sinks, weigh 400-500 pounds and shipping should run $400-$500
Large double Fireplace Mantles and Stone Bathtubs, weigh about 2200 pounds and shipping should cost $800-$1200. Due to the ever rising fuel cost, and freight fuel surcharge, we reserve the right to adjust your shipping charges to actual cost. In most cases this might happen in the case of very large freight, taking considerable space in the truck, and/or weight of freight items of 2,000 pounds or more. We will provide you a copy of the actual freight bill if the adjustment was done. In some cases, the actual shipping charges will not be known until the freight carrier picks up the freight and it is measured and weighed. We apoligize for any inconvenience, but if we are able to keep our prices at wholesale, any actual shipping cost we are unable to assorb. By purchaseing one of our freight products, you are hereby agreeing to this and all of our terms and conditions.
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Q: How do I receive my order?
Answer: How to Receive Your Shipment
If you ordered furniture or marble item from Manhattan Interior Designs, your order may be shipped via freight common carrier. Most carriers schedule deliveries Monday though Friday between the hours of 9 am and 5 pm.
You must be present to receive, inspect and sign for your delivery. Please DO NOT arrange to have shipments dropped off when no one is home. When the carrier contacts you, please make note of the company’s name and phone number. This will be very helpful if you need to contact them for any reason. It is essential that you contact the carrier should you need to reschedule your delivery appointment. When delivery appointments are missed, the shipping company will assess a missed appointment and re-delivery charge of $49.00 to $75.00.
Standard delivery, the delivery agent will place your item(s) just to the door or in the garage for you or at the curb. If you have no stairs, they may be willing to put just inside the threshold of your home. For all Stone Farmhouse Sinks being shipped to a residence a lift gate delivery will be included. If inside delivery, and/or unpacking is needed, please contact us. If available for your item, additional charges will apply. We make every effort to deliver your product to your door. However, we can only request that deliveries are made residential or business. The freight company will have the option to decline delivery, this will only occur if they are unable to get to you (for example a gated community or construction site). When this occurs you will be responsible for making other arrangements with that freight company. We have the right to waive any free shipping for those being delivered to remote areas. We do everything possible to ensure that you receive your order safely. It is your responsibility to make sure the product has not been damaged during shipping. Please inspect your order--see our suggestions below.
If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon delivery. Also understand if the freight is refused, storage fees will accrue daily, and after 30 days the item will be disposed of. You are responsible for these charges, and loss if disposed of. It is in your best interest to resolve any disbute in a timely manor.
Shipping Policies, Methods and Charges
Shipping and Will Call Agreement
Our goal at Manhattan Interiors is to assure that you receive your order complete and undamaged. Over the Years have experienced almost every conceivable shipping problem imaginable. We have listed a few guidelines to follow that will help, should you need to make any claims for damage or lost packages.
All products are sold to our customers F.O.B.; this stands for “freight on board”. This term simply means, we guarantee all parts from defects or damage base from our factory.
Since we sell our products internationally, our main challenge is shipping our products safely, as damage free as possible, to our customers whether they live locally or abroad.
Manhattan Interiors has very competent shipping department that carefully packages and prepares your shipment.
Once Manhattan Interiors has your package sealed and safely delivers your packages to the shipping company, our obligation to this order is complete.
Manhattan Interiors is not in any way circumventing any responsibility but merely stating we cannot be held responsible for replacement of damaged parts incurred during transit for which we have not control. We will assist our customer if they need any help when dealing with shipping companies and will continued to do so in the future.
Please follow the listed suggestions; they are based on years of experience in dealing with shipping companies.
Step 1) When the shipper delivers your packages you will have to sign a release in order for you to obtain your delivery. Please, immediately inspect the outside of your packages very carefully, looking for any scrapes, smashed corners or edges, holes, ripped sides or any visible damage you can find. If you find damage to your boxes note this with the shipper immediately before the driver leaves. This will buy you time if the shipping company or you don’t have the time to open and check the damaged parts.
If at all possible, open all packages in front of shipper at the time of delivery. If damage is found make a detailed list and note this with the shipper. Do not throw away any of the packaging materials or the boxes. The shipping company will need to inspect this before a claim can be processed.
Step 2) Make your claim for damage immediately with the shipping company; do not wait. The longer you wait, the longer it will take for the shipping company to reimburse you for your claim. (Manhattan Interiors is not responsible to replace any part damaged during transit).
Step 3) If you sign your release form with the condition “subject to inspection”, this means nothing to the shipping company. You need to inspect for damage if possible at the time of delivery. If all of these steps are followed, the shipper will approve your claim for damage. Once we have approval from the shipping company on your claim, we will immediately ship all replacement parts. If your claim is denied because you forgot or did not follow the listed guidelines, you have eliminated our ability to help you. All replacement parts for damage denied by the shipper will have to be reordered and paid by the customer.
UPS and FEDEX have limit on the weight and size of each package. Anything larger or heavier must be shipped by common carrier.
Shipping and Handling cost can not be determined until the order is packaged and weighed.
If you would prefer to use your own carrier, or require NEXT DAY, 2ND DAY, 3RD DAY or would like to WIL CALL your order, please notify us as early as possible, this request may not be possible, as we insist on useing carriers with insured delivery.
Canadian and international orders are subject to custom/brokerage and state and local charges please check with your local UPS or custom broker.
25% surcharge for same day shipping, “not all orders can be processed in one day”.
It is you responsibility to follow the above instructions. Please follow them in detail. If any of the above suggestions are not followed, our ability to help will be severely limited.
If you choose not to wait for the damage claim to clear before you order replacement parts, let us know. Replacement orders are give priority. All replacement orders will be treated as “NEW ORDER”, all standard procedures and approvals will apply.
If you have any questions or any of the above information, please call or email Manhattan Interiors immediately for clarification.
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Q: What is your return policy?
Answer: Returns/Exchanges
Custom-designed products, and made-to-order items require payment in full upon order. Because artisans craft these items to your specifications, Manhattan Interior Designs cannot accept returns of custom items.
Whenever available, Manhattan Interiors makes samples available to help you select the appropriate colors and designs for your décor. Because custom items cannot be returned, Manhattan Interior Designs suggests that you contact a Design Consultant to request a sample prior to purchasing custom items. You can email sales@manhattaninteriordesigns.com or call us at 1-866-563-0372.
Please Note: All sales on discounted, sale items, and custom orders are final. By purchasing any of our items, you are agreeing to our terms and conditions contained herein.
Manhattan Interior Designs strives to provide our customers with the highest quality merchandise and an unparallel shopping experience. If you are not completely satisfied with your purchase, you may return it, for a refund, exchange, or store credit. Returned items must be unused, in their original condition and packaging. This applies to in stock items only.
Simply call us within 7 days of receipt of the item and we will issue you a Return Authorization Number (RAN), which is valid for 10 business days. If you return an item after the 10 business day window, without a RAN, and/or Manhattan Interiors suspects an item has been used, your merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs. All return’s shipping costs are at your expense. We recommend the use of the same company as was used to ship to you, and make sure to ask about insurance if the item is to get damaged during shipping. All returns are subject to 25% re-stocking fee, and will be deducted from your total before a refund is processed.
Upon receipt of your approved return, Manhattan Interiors will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase, send a refund by check or ship the item you have selected in exchange. (Shipping costs cannot be refunded by Manhattan Interiors. All shipping charges are the customer’s responsibility.) We encourage you to send all returns via insured delivery for protection against loss or damage.
You can email Customer Service sales@manhattaninteriordesigns.comt or call us at 1-866-563-0372.
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Q: What if I need to Cancel my order?
Answer: Cancellations
Manhattan Interiors works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 5 hours of placing your order) at 1-866-563-0372 and we will do our best to cancel your order. If your order has already shipped or production started, please see our Returns policy for further instructions.
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Q: What is under Warranty?
Answer: Warranty Information
Manhattan Interior Designs upholds the warranties offered by the artisans and manufacturers who craft our products. Because the scope and duration of our manufacturers’ warranties vary, we encourage you to ask a Manhattan Interiors Design Consultant for specific warranty information on products of interest. For Copper sinks: Warranted against manufacturer's defects. Please report any defects within 30 days of receipt. The finishes available are considered living finishes, including patinas, and are not covered under warranty.
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Q: Can I get a Sample?
Answer: Requesting a Swatch or Sample
Manhattan Interiors is happy to offer fabric swatches, finish samples, and stone samples (when available) for most of our items in order to help you select the right item every time. If you want to request these items, please contact one of our Design Consultants by emailing sales@manhattaninteriordesigns.com or calling us at 1-866-563-0372.
A credit card is required to process your request for samples. There is a charge of $25.00-$39.99 for each sample.
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